At Ralloon.com, we curate a selection of high-quality kitchen products through Amazon’s affiliate program. Since Ralloon.com does not directly sell, ship, or fulfill orders, we do not handle returns, exchanges, or refunds. All transactions and post-purchase support, including returns and exchanges, are managed by Amazon.

To help you with the return and exchange process, here’s an overview of Amazon’s policies and how you can initiate returns or exchanges for items purchased through Ralloon.com affiliate links.

1. Amazon Return and Exchange Policies

  • 30-Day Return Window: Most items purchased on Amazon, including those accessed through Ralloon.com, can be returned within 30 days of delivery. Items should be in new and unused condition with all original packaging.
  • Refunds: Once the returned item is received and inspected by Amazon, refunds are generally processed within 3-5 business days. Refunds will be issued to the original payment method.
  • Exchange Options: Eligible items may be exchanged for a different size or color, if available. If an exchange option isn’t provided, you may need to return the item for a refund and place a new order.

2. Non-Returnable Items

  • Amazon identifies certain products as non-returnable, such as personalized items, perishable goods, and downloadable software. Check the product details on Amazon’s website to see if a specific item qualifies for returns or exchanges.
  • Items sold by third-party sellers on Amazon may also have different return policies. Amazon requires these sellers to meet customer service standards, but their policies may vary.

3. Initiating a Return or Exchange

To return or exchange an item purchased via a Ralloon.com affiliate link, follow these steps:

  • Step 1: Go to Amazon’s Orders Page.
  • Step 2: Locate the item you wish to return and select “Return or Replace Items.”
  • Step 3: Choose a reason for return and specify whether you’d like a refund, replacement, or exchange.
  • Step 4: Follow Amazon’s instructions for preparing your item for return, including printing a return shipping label if provided.

4. Return Shipping Fees

  • Free Returns: Amazon often provides free returns for certain items. Check the product listing to confirm eligibility for free returns.
  • Return Shipping Costs: If free returns aren’t available, the cost of return shipping may be deducted from your refund unless the item was damaged, defective, or incorrect.

5. Refund Processing

Amazon will issue refunds once the returned item is received and processed. The time for the refund to appear on your account may vary depending on your payment method. Amazon’s Customer Service team can provide further assistance if there are any delays.

6. Contact Amazon Customer Support

For any return-related issues, questions about non-returnable items, or assistance with the returns process, please contact Amazon’s Customer Service directly:

Contact Information for Ralloon.com

If you have general questions about products recommended on Ralloon.com, feel free to reach out to us:

  • Email: contact@ralloon.com
  • Address: AHB Media Solutions LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801

Since all purchases and returns are managed by Amazon, please contact Amazon for all specific order and return inquiries.